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Japan Visitor Hotline

Japan Visitor Hotline

Japan National Tourism Organization (JNTO) operates a visitor hotline 24 hours a day, 365 days a year. Call for tourist information or assistance in the case of accidents and emergencies. Support is available in English, Chinese, and Korean.

Call center information
Name Japan Visitor Hotline
Phone Number 050-3816-2787
From Overseas +81-50-3816-2787
Service Hours 24 hours a day, 365 days a year
Languages Available English, Chinese, Korean
Service Covered Support & assistance when emergencies (accident, illness etc.) or natural disasters, general tourist information

Useful Phone Numbers

Most organizations have English-speaking personnel:

Police Urgent 110
Lost & Found 0570-550-142
General Information (03) 3501-0110 (Japanese/English)
(03) 3503-8484 (English & Several Other Foreign Languages)
Fire/Ambulance Urgent 119
Hospital Information Inquiries (03) 5285-8181
The Japan Helpline Simple questions to emergency assistance 0570-000-911
Transportation Information
Flight Information Haneda (03) 5757-8111 (Japanese/English)
Narita (0476) 34-8000 (Japanese/English)
Kansai (072)-455-2500 (Japanese/English)
JR East Infoline (050) 2016-1603
Lost & Found Tokyo Metro 0570-033-555
JR 050-2016-1601
Taxi (03) 3648-0300 (Japanese)
TOEI Bus/Subway 03-3816-5700
Road Traffic Information (050) 3369-6600 (Japanese)
Highway 0570-024-024
Tokyo Metro Customer Relations Center 0120-104-767

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