HOME Back

Use the

Planning a Trip to Japan?

Share your travel photos with us by hashtagging your images with #visitjapanjp

img_Hotline_2 img_Hotline_2

Japan Visitor Hotline

Japan Visitor Hotline

Japan National Tourism Organization (JNTO) operates a visitor hotline 24 hours a day, 365 days a year. Call for tourist information or assistance in the case of accidents and emergencies. Support is available in English, Chinese, and Korean.

Call center information
Name Japan Visitor Hotline
Phone Number 050-3816-2787
From Overseas +81-50-3816-2787
Service Hours 24 hours a day, 365 days a year
Languages Available English, Chinese, Korean
Service Covered Support & assistance when emergencies (accident, illness etc.) or natural disasters, general tourist information

Useful Phone Numbers

Most organizations have English-speaking personnel:

Emergency
Police Urgent 110
Lost & Found 0570-550-142
General Information (03) 3501-0110 (Japanese/English)
(03) 3503-8484 (English & Several Other Foreign Languages)
Fire/Ambulance Urgent 119
Hospital Information Inquiries (03) 5285-8181
The Japan Helpline Simple questions to emergency assistance 0570-000-911
Transportation Information
Flight Information Haneda (03) 5757-8111 (Japanese/English)
Narita (0476) 34-8000 (Japanese/English)
Kansai (072)-455-2500 (Japanese/English)
JR East Infoline (050) 2016-1603
(Japanese/English/Chinese/Korean)
Lost & Found Tokyo Metro 0570-033-555
JR 050-2016-1601
Taxi (03) 3648-0300 (Japanese)
TOEI Bus/Subway 03-3816-5700
Road Traffic Information (050) 3369-6600 (Japanese)
Highway 0570-024-024
Tokyo Metro Customer Relations Center 0120-104-767

Did this information help you?

Please Choose Your Language

Browse the JNTO site in one of multiple languages