Information in case of illness or injury What to do and where to get help should you feel unwell

-If you suspect to have COVID-19
-If you test positive for COVID-19

Please contact the consultation service (as soon as symptoms such as fever appear).

A: Prefectural Consultation Services for Foreigners
Please go to the following website and check the contact information, opening hours, and available languages of each prefectural consultation service.
https://www.c19.mhlw.go.jp/area-en.html

B: MHLW Coronavirus Hotline
The Ministry of Health, Labour and Welfare operates a multilingual Coronavirus hotline 365 days a year.
Please contact here when A is not available.
TEL: 0120-565-653
Hours and languages available: English, Chinese, Korean, Portuguese, Spanish: 9am-9pm, Thai: 9am-6pm, Vietnamese: 10am-7pm (Japan Time)
https://www.mhlw.go.jp/stf/seisakunitsuite/bunya/0000164708_00079.html

Check the “Guide for when you are feeling ill” website operated by Japan Tourism Agency, which is an online guide to medical care in Japan for visitors. It includes a search function for medical institutions, information on how to visit a medical institution and answers to other questions you may have. The guide is available in English, Chinese, Korean, and Japanese.

The Association of Medical Doctors of Asia Medical Information Center (AMDA) offers telephone medical consultations in English, Chinese, Korean, Tagalog, Thai, Spanish, Vietnamese and Portuguese. The AMDA also offers telephone interpreter services.
03-6233-9266
https://www.amdamedicalcenter.com/welcome/english

Japan National Tourism Organization (JNTO) operates a visitor hotline 24 hours a day, 365 days a year. Call for tourist information or assistance in the case of accidents and emergencies. Support is available in English, Chinese, Korean, and Japanese
050-3816-2787
https://www.japan.travel/en/plan/hotline/