In case of emergency COVID-19 and Japan—What to do and where to get help should you feel unwell

The most common symptoms of COVID-19 are fever, a dry cough and fatigue. The World Health Organisation has information on symptoms and prevention.

The Ministry of Health, Labor and Welfare has a multilingual hotline with information about COVID-19 and where to get tested. The helpline is available in English, Korean, Chinese, Portuguese, Spanish, Thai and Vietnamese. The hotline is staffed from 9:00 a.m. to 9:00 p.m. daily. Some language support is offered at different times. Dial 0120-565653. Calls are toll free within Japan.

For questions about travel in Japan, either before or after arriving, you can call the Japan Visitor Hotline at 050-3816-2787. Call for tourist information or assistance in the case of accidents and emergencies. Support is available in English, Chinese, Korean and Japanese.

Check the JNTO guide for when you are feeling ill, a comprehensive online guide to medical care in Japan for visitors. It includes a search function for medical institutions, information on how to visit a medical institution and answers to other questions you may have. The guide is available in English, Chinese, Korean, and Japanese. We recommend you bookmark the website to use in the event of an emergency.

Most people infected with the COVID-19 virus will experience mild to moderate respiratory illness and recover without requiring special treatment. Call the toll-free Coronavirus helpline on 0120-565653 for advice on seeking treatment.

Most people infected with the COVID-19 virus will experience mild to moderate respiratory illness and recover without requiring special treatment. If you have had cold symptoms or a fever of 37.5°C or over for four days or more, or if you have a strong feeling of weariness (fatigue) or shortness of breath (difficulty breathing), please call the multilingual Coronavirus Helpline at 0120-565653 for advice.

There are several helplines available to help travelers who need advice about health during their stay.

The Japan Visitor Hotline is available in English, Chinese, Korean and Japanese 24 hours a day.
050-3816-2787

The Ministry of Health, Labor and Welfare multilingual hotline is available from 9:00 a.m. to 9:00 p.m. every day. Information is available in English, Chinese, Korean, Portuguese, Spanish, Thai, and Vietnamese. Some language support is offered at different times.
0120-565653

The Association of Medical Doctors of Asia Medical Information Center offers telephone consultations in English, Chinese, Korean, Tagalog, Thai, Spanish, Vietnamese and Portuguese. The AMDA also offers telephone interpreter services.
03-6233-9266

If you happen to suffer an injury or a sudden illness, you won't have to worry if you have travel insurance with adequate coverage and service.

Some insurance companies offer insurance that foreign visitors can apply for after arriving in Japan. Tokio Marine Nichido can introduce nearby medical facilities and offer interpreting between patients and medical staff.
Tokio Marine & Nichido Fire Insurance Co., Ltd.