In case of emergency What to do and where to get help should you feel unwell
All information here is gathered from the relevant authorities. Due to the regularly changing situation, it is essential for you to always check and follow the latest guidance.
Last updated: Wednesday, 15 June 2022
Support is available in English and other languages should you feel unwell during a visit to Japan.
In case of Emergency
Coronavirus Hotline
-If you suspect to have COVID-19
-If you test positive for COVID-19
The Ministry of Health, Labor and Welfare(MHLW) multilingual hotline is staffed from 9:00 a.m. to 9:00 p.m. (Japan Time) daily. Information is available in English, Korean, Chinese, Portuguese, Spanish, Thai and Vietnamese.
0120-565653
https://www.mhlw.go.jp/stf/covid-19/hotline.html
-If you test positive for COVID-19
The Ministry of Health, Labor and Welfare(MHLW) multilingual hotline is staffed from 9:00 a.m. to 9:00 p.m. (Japan Time) daily. Information is available in English, Korean, Chinese, Portuguese, Spanish, Thai and Vietnamese.
0120-565653
https://www.mhlw.go.jp/stf/covid-19/hotline.html
Information on Medical Institutions in Japan
Check the “Guide for when you are feeling ill” website operated by Japan Tourism Agency, which is an online guide to medical care in Japan for visitors. It includes a search function for medical institutions, information on how to visit a medical institution and answers to other questions you may have. The guide is available in English, Chinese, Korean, and Japanese.
Telephone medical consultation and interpreter services
The Association of Medical Doctors of Asia Medical Information Center (AMDA) offers telephone medical consultations in English, Chinese, Korean, Tagalog, Thai, Spanish, Vietnamese and Portuguese. The AMDA also offers telephone interpreter services.
03-6233-9266
https://www.amdamedicalcenter.com/welcome/english
03-6233-9266
https://www.amdamedicalcenter.com/welcome/english
Questions for Safe Travel / For further help
Japan National Tourism Organization (JNTO) operates a visitor hotline 24 hours a day, 365 days a year. Call for tourist information or assistance in the case of accidents and emergencies. Support is available in English, Chinese, Korean, and Japanese
050-3816-2787
https://www.japan.travel/en/plan/hotline/
050-3816-2787
https://www.japan.travel/en/plan/hotline/
