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FAQ Frequently asked questions about traveling to Japan during the new normal

Last updated: Tuesday, 20 April 2021

Post-arrival Questions

What should I do if I feel ill?
There are several hotlines available to help travelers who need advice.
The Japan Visitor Hotline is available in English, Chinese, Korean and Japanese 24 hours a day.
From Japan 050-3816-2787
From Overseas +81-50-3816-2787
Chatbot (in case of emergency only)

The Ministry of Health, Labor and Welfare multilingual hotline is staffed from 9:00 a.m. to 9:00 p.m. daily. Information is available in English, Korean, Chinese, Portuguese, Spanish, Thai and Vietnamese. Some language support is offered at different times.
0120-565653
How can I protect myself while traveling?
Prevent infection by wearing a face mask and washing your hands frequently. Avoid closed spaces with poor ventilation, crowded spaces and close-contact settings.

For more information on safety measures, visit the Government of Japan COVID-19 Information and Resources page.
Do I have to wear a face mask?
Although wearing a face mask is not a legal requirement in Japan, you are asked to wear one to prevent the spread of COVID-19.
Is it safe to take public transportation?
After completing quarantine, you can travel by public transportation. Public transport operators ask all passengers to wear a face mask. Safety measures include physical distancing, frequent cleaning and disinfecting, and improved indoor ventilation.
Where can I buy a face mask?
Face masks are sold at pharmacies, convenience stores and supermarkets.

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