Contact Us

Looking for information on travelling to Japan?  We are happy to send you free information or answer your questions to help you plan your next Japan trip - click here to make an enquiry (and from 1 July to book an online travel consultation).

It may take more time than usual to respond to your enquiries. We may therefore be unable to address your travel plans in full. Consultation is available for 30 minutes per client. **Pre-bookings required. 

You may also wish to refer to the items below for travel inspiration, tips and other information:

- First-Time Visitor Info

- Download Brochures and Maps   

- FAQ                                                                                                                                                                                                                                                                           

For VISA-related enquiries, please contact the Embassy of Japan in your residential area.
Embassy of Japan in the UK

Those who are eligible to enter Japan may need to provide additional essential documents for entry, including written evidence of a negative COVID-19 test result in a specific form provided by the Japanese government. 

Please check the latest information from here as the rules are subject to change.

*We do not sell or provide a booking service for any tickets including the Japan Rail Pass. The official website for the Japan Rail Pass can be found here. 

Media: jnto@blackdiamond.co.uk

Please also note that all media enquiries will also automatically be shared with our representatives at Black Diamond PR.

Trade: trade_uk@jnto.go.jp

MICE: mice_uk@jnto.go.jp

Information you provide may be used for analysing and enhancing our services after removing all privacy information.