royalparkhoteltheshiodome tokyo

Contact Us

Online enquiries

Looking for information on travelling to Japan?  We are happy to send you free information or answer your questions - just click here.


You may also wish to refer to the items below for travel inspiration, tips and other information:

- First-Time Visitor Info

- Download Brochures and Maps



Please note due to the large number of enquiries, it may take up to 10 working days to send brochures and respond to your enquiry. We may therefore be unable to look at your travel plans in full. 


Please also note that all media enquiries will also automatically be shared with our representatives at Black Diamond PR.


For anything media-related, please contact Black Diamond PR directly at


For anything trade-related, please contact


For anything MICE-related, please contact


Information you provide may be used for analysing and enhancing our services after removing all privacy information.

Visit our office


You are welcome to visit our offices to collect maps and brochures. If you would like to speak to our staff about your Japan travel plans, please make an appointment in advance by telephone. Please note we can only spend up to 30 minutes per visitor and are unable to offer planning in detail.


*We do not sell or provide a booking service for any tickets including the Japan Rail Pass. The official website for the Japan Rail Pass can be found here


JNTO OFFICE: United Kingdom

Address 3rd Floor, 32 Queensway, London W2 3RX
Tel 020 7398 5670
Visitor Policy Consultation by appointment only. Please call us in advance and see details as above. To enter the building, please dial 3301 and press the bell button to ring.
Business Hours We are open Monday to Friday, 9:30 am - 12:00 pm and then again 1:00 pm - 5:30 pm.
Holiday Hours JNTO London Office is closed on all UK national and bank holidays and some Japanese national holidays.
Office Closure Date for 2019 1 January, 2 January, 3 January, 11 February, 19 April, 22 April, 29 April, 30 April, 3 May, 6 May, 27 May, 12 July, 15 July, 5 August , 12 August, 26 August, 25 December, 26 December, 27 December, 30 December, 31 December 2019

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