Contact Us
JNTO OFFICE: United Kingdom
| JNTO Office | 1st floor, 125 Kensington High Street, London W8 5SF Monday – Friday **Not open to the public** +44(0)2073985670 (9:30 – 17:30) **This line is closed between 12:00 and 13:00** |
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| JNTO Travel Zone | the Ground Floor, Japan House, 101-111 Kensington High Street, London, W8 5SA Monday – Friday (11:00–12:30 & 14:00–17:30) |
You are welcome to visit the JNTO Travel Zone at Japan House London to collect maps and brochures.
*For PDF/electronic maps and brochures, please visit here
Looking for information on travelling to Japan?
If you have any travel enquiries, please contact us via our enquiry form.
Enquiries
General information enquiries,
Enquiries about our consultation service (please read the section below beforehand):
Media enquiries:
jnto@blackdiamond.co.uk
Please note that all media enquiries will also be automatically shared with our representatives at Black Diamond PR.
Trade enquiries:
trade_uk@jnto.go.jp
MICE enquiries:
Consultation services
*Please note we can only spend up to 30 minutes per session and are unable to offer planning in detail.
*Please check the point of note below.
At the JNTO Travel Zone at Japan House, we offer travel consultations (drop in only).
Please click here to read more details before you visit.
Alternatively, our consultation service is also available at our office.
Pre-bookings are required via email, Mon-Fri except on the office closure dates below, we are unable to accept same-day booking.
Points to note.
-We do not sell or provide booking services for any tickets including the Japan Rail Pass. Please consult tour operators and travel agencies for travel bookings.
-The official website for the Japan Rail Pass is here.
-For enquiries about the JR Pass, please check their website and FAQ or contact the agencies directly.
-For travel inspiration, tips and other information:
・First-Time Visitor Info
・FAQ
・Checklist before travelling to Japan
-Visit Japan Web (immigration, custom)
-For VISA-related enquiries, please contact the Embassy of Japan in your residential area.
・Embassy of Japan in the UK
・Consulate General of Japan in Edinburgh
Information you provide may be used for analysing and enhancing our services after removing all privacy information.
*Our privacy policy: www.japan.travel/en/uk/privacy-policy/
Office closure dates for 2025
New Year's Day 1 January
Japanese Holiday 2 January
Japanese Holiday 3 January
Japanese Holiday 24 February
Japanese Holiday 20 March
Good Friday 18 April
Easter Monday 21 April
Early May bank holiday 5 May
Spring bank holiday 26 May
Japanese Holiday 21 July
Japanese Holiday 11 August
Summer bank holiday 25 August
Japanese Holiday 15 September
Japanese Holiday 13 October
Japanese Holiday 24 November
Christmas Day 25 December
Boxing Day 26 December
Japanese Holiday 29 December
Japanese Holiday 30 December
Japanese Holiday 31 December
