Use the

Planning a Trip to Japan?

Share your travel photos with us by hashtagging your images with #visitjapanjp

royalparkhoteltheshiodome tokyo

Contact Us

JNTO OFFICE: United Kingdom

JNTO Office 1st floor, 125 Kensington High Street, London W8 5SF Monday – Friday **Not open to the public** +44(0)2073985670 (9:30 – 17:30) **This line is closed between 12:00 and 13:00**
JNTO Travel Zone the Ground Floor, Japan House, 101-111 Kensington High Street, London, W8 5SA Monday – Friday (11:00–12:30 & 14:00–17:30)

You are welcome to visit the JNTO Travel Zone at Japan House London to collect maps and brochures.

*For PDF/electronic maps and brochures, please visit here 


Looking for information on travelling to Japan?

If you have any travel enquiries, please contact us via our enquiry form




General information enquiries,

Enquiries about our consultation service (please read the section below beforehand):



Media enquiries:

Please note that all media enquiries will also be automatically shared with our representatives at Black Diamond PR.
Trade enquiries:

MICE enquiries:




Consultation services

*Please note we can only spend up to 30 minutes per session and are unable  to offer planning in detail.

*Please check the point of note below.


At the JNTO Travel Zone at Japan House, we offer travel consultations (drop in only).

Please click here to read more details before you visit.


Alternatively, our consultation service is also available at our office.

Pre-bookings are required via emailMon-Fri except on the office closure dates below, we are unable to accept same-day booking.



Points to note.

-We do not sell or provide booking services for any tickets including the Japan Rail Pass. Please consult tour operators and travel agencies for travel bookings. 


-The official website for the Japan Rail Pass is here


-For enquiries about the JR Pass, please check their website and FAQ or contact the agencies directly.


-For travel inspiration, tips and other information:
          ・First-Time Visitor Info 
          ・Checklist before travelling to Japan


-Visit Japan Web (immigration, custom)

          ・Registration page 

          ・FAQ for Visit Japan Web


-For VISA-related enquiries, please contact the Embassy of Japan in your residential area.
          ・Embassy of Japan in the UK

          ・Consulate General of Japan in Edinburgh 



Information you provide may be used for analysing and enhancing our services after removing all privacy information.

*Our privacy policy: www.japan.travel/en/uk/privacy-policy/



Office closure dates for 2024


New Year's Day     1 January
Japanese Holiday     2 January
Japanese Holiday     3 January
Japanese Holiday     23 February
Good Friday     29 March
Easter Monday     1 April
Early May bank holiday     6 May
Spring bank holiday     27 May
Japanese Holiday     15 July
Summer bank holiday     26 August
Japanese Holiday     16 September
Japanese Holiday     23 September
Japanese Holiday     14 October
Japanese Holiday     4 November
Christmas Day     25 December
Boxing Day     26 December
Japanese Holiday     30 December
Japanese Holiday     31 December






Please Choose Your Language

Browse the JNTO site in one of multiple languages