Contact Us
Our office has reopened
You are welcome to visit our office to collect maps and brochures.
If you would like to speak to our staff about your Japan travel plans, please make an appointment in advance by telephone. You can also contact us via the enquiry form below.
Please note we can only spend up to 30 minutes per visitor and are unable to offer planning in detail. Please also check our visitor safety guidelines here.
Enquiries
Looking for information on travelling to Japan?
If you have any travel enquiries, please contact us via our enquiry form.
Free online consultation is available for 30 minutes per booking.
**Pre-booking required via the enquiry form above.
Please note that we do not sell or provide a booking service for any tickets including the Japan Rail Pass. The official website for the Japan Rail Pass can be found here.
Japan reopened to tourists on escorted tours from 10 June 2022. Please consult tour operators and travel agencies for travel bookings.
You may also wish to refer to the items below for travel inspiration, tips and other information:
- First-Time Visitor Info
- For PDF/electronic maps and brochures, please visit here
- FAQ
- Checklist before travelling to Japan
For VISA-related enquiries, please contact the Embassy of Japan in your residential area.
- Embassy of Japan in the UK
- Consulate General of Japan in Edinburgh
Those who are eligible to enter Japan may need to provide additional essential documents for entry, including written evidence of a negative COVID-19 test result in a specific form provided by the Japanese government. Please check the latest information from here as the rules are subject to change.
Media enquiries: jnto@blackdiamond.co.uk
Please also note that all media enquiries will also automatically be shared with our representatives at Black Diamond PR.
Trade enquiries: trade_uk@jnto.go.jp
MICE enquiries: mice_uk@jnto.go.jp
Information you provide may be used for analysing and enhancing our services after removing all privacy information.
JNTO OFFICE: United Kingdom
| Address | 3rd Floor, 32 Queensway, London W2 3RX |
|---|---|
| Phone number | +44(0)2073985670 **This line is closed between 12:00 and 13:00** |
| Business Hours | 9:30 – 17:30 |
| Office opening times | Monday: 13:00 – 17:30 // Tuesday- Friday: 9:30 – 17:30 // Saturday - Sunday: Closed |
| Office Closure Dates for 2022 | See below |
Please also note the following dates when the office will be closed:
11 August: Japanese public holiday
29 August: Summer bank holiday
19 September: Bank holiday
23 September: Japanese public holiday
10 October: Japanese public holiday
26 December: Boxing day
27 December: Christmas substitute holiday
29 and 30 December: End of year Holidays
