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Privacy Policy of Japan National Tourism Organization (‘JNTO’)

For users in Europe, South Korea, Mainland China, Hong Kong, Thailand, Singapore, Malaysia, Indonesia, Vietnam, Australia, U.S.A, Canada, and Mexico, please check below.


Region URL
Europe https://www.japan.travel/en/privacy-policy-for-europe/
South Korea https://www.japan.travel/ko/kr/privacy-policy/
Mainland China https://www.japan-travel.cn/privacy-policy/
Hong Kong https://www.japan.travel/hk/hk/privacy-policy/
Thailand https://www.japan.travel/th/th/privacy-policy/
Singapore https://www.japan.travel/en/sg/privacy-policy/
Malaysia https://www.japan.travel/en/my/privacy-policy/
Indonesia https://www.japan.travel/id/id/privacy-policy/
Vietnam https://www.japan.travel/vi/vn/privacy-policy/
Australia https://www.japan.travel/en/au/privacy-policy/
U.S.A https://www.japan.travel/en/us/privacy-policy/
Canada https://www.japan.travel/en/ca/privacy-policy/
Mexico https://www.japan.travel/es/mx/privacy-policy/


1.              We, Japan National Tourism Organization Singapore Office, strive to handle personal data in a manner that is consistent with the Personal Data Protection Act 2012 of Singapore (No. 26 of 2012, as amended from time to time) and the relevant guidelines (collectively, the “PDPA”).

2.              We ask that you read this Privacy Policy carefully as it contains important information about what to expect when we collect personal data about you, how we will use and disclose your personal data, for how long we store and retain your personal data, and to inform you of your rights for your personal data. “Personal data” is data, whether true or not, about an individual who can be identified (a) from that data; or (b) from that data and other information to which the organization has or is likely to have access. Examples of personal data may include name, address, date of birth, contact details, identification numbers (where permitted), and any other information of a personal nature.

3.              By providing us with personal data, you agree to the terms of this Privacy Policy and you consent to our collection, use, disclosure, and processing of personal data on these terms. Please DO NOT provide any personal data to us if you do not accept this Privacy Policy.

4.              This Privacy Policy supplements but does not supersede or replace any other consents you may have provided to us, or any other agreements or arrangements that you may have with us, in respect of your personal data.

5.              We may amend this Privacy Policy from time to time without notice. The updated policy will supersede earlier versions and will apply to personal data provided to us previously. This Privacy Policy may be available in languages other than English. To the extent of any inconsistencies or conflicts between this Privacy Policy and our Privacy Policy made available in any other language, the English language version shall prevail.


Collection of personal data

6.              The types of personal data that we collect will depend on the nature of your dealings with us. We may collect your personal data directly or indirectly through various channels, such as when:


  6.1.         you access our websites (including https://www.japan.travel/en/sg/ and https://www.japanbyjapan.com) and applications (mobile, web-based or otherwise) (collectively referred to as “Platform”);

  6.2.         you sign up as a member and/or register for an account through our Platform;

  6.3.         you subscribe to any of our publications or register to receive brochures;

  6.4.         you attend and/or apply to attend or exhibit at a JNTO event;

  6.5.         photographs and/or videos of you are taken when you attend events organized by us;

  6.6.         you participate in contests, competitions, promotions, events, activities, and marketing campaigns organized by us;

  6.7.         you communicate with us by letter, telephone, email, via our Platform or through other communication channels, for example, through social media platforms;

  6.8.         you have business dealings with us (whether as an employee of one of our external service providers, or if you work for any agencies or companies we deal with, or in the context of a transaction, or if you volunteer personal data to us);

  6.9.         we seek information about you and receive your personal data in connection with your relationship or business dealings with us;

  6.10.      when you submit an application for a position with us and/or when you provide documents or information including your resume/CVs in connection with such applications; and/or

  6.11.      you submit your personal data to us for any other reason.


7.              We may also collect personal data from third party sources, for example:


  7.1.         from our business partners and third-party service providers which provide services to us (e.g. IT, advertising, marketing, and promotional services);

  7.2.         from any person who provides your personal data to us on your behalf; and/or

  7.3.         from public agencies or other public sources.


8.            In certain circumstances, you may also provide us with personal data of persons other than yourself. If you do so, you warrant that you have informed him/her of the purposes for which we are collecting his/her personal data and that he/she has consented to your disclosure of his/her personal data to us for those purposes. You agree to indemnify and hold us harmless from and against any claims by such individuals relating to our collection, use, and disclosure of such personal data in accordance with the terms of this Privacy Policy.  ​

9.            If you are using the Platform and are below 18 years of age, please obtain consent from your parent or guardian before you submit any personal data to us. If you are a parent or guardian of a minor and you have reason to believe your child or ward has provided us with his/her personal data without your prior consent, please contact us to request for the erasure of their personal data.  


Purposes for which personal data is collected, used, and disclosed

10.              We collect, use, disclose, and process your personal data for purposes connected or relevant to our business and to manage your relationship with us. Such purposes would include:


  10.1.      purposes that may be informed to you when your personal data is collected;

  10.2.      to facilitate your use of the Platform;

  10.3.      to evaluate and process your membership application and/or account opening;

  10.4.      to authenticate, operate, maintain and/or manage your user account;

  10.5.      to provide you with the publications and/or products or services that you have requested for;

  10.6.      to carry out your transaction with us and our business partners or taking steps as may be directed by you;

  10.7.      administration of contests, competitions, promotions, events, and activities you have registered for or participate in;

  10.8.      when engaging third-party service providers to perform a certain aspect of services provided by us;

  10.9.      administrative purposes, including finance, IT and HR purposes, quality assurance and staff training, and compliance with internal policies and procedures, including audit, accounting, risk management, and record keeping;

  10.10.   to carry out research and statistical analysis;

  10.11.   to respond to, handle, and process enquiries, requests, applications, complaints, and feedback from you;

  10.12.   to enforce legal obligations owed to us, or to respond to complaints, litigation, or investigations concerning us;

  10.13.   to comply with any applicable laws, governmental or regulatory requirements of any relevant jurisdiction (and any applicable rules, codes of practice or guidelines), including, without limitation, meeting the requirements to make disclosure under the requirements of any applicable law or assisting in law enforcement and investigations by relevant authorities;

  10.14.   security and safety purposes; and/or

  10.15.   any other reasonable purposes related to the aforesaid.

Notwithstanding the above, we will not collect full digit of your identification number (such as national registration number and passport number) unless permitted by the PDPA or any other applicable law.

11.              We may also collect, use, disclose, and process your personal data for other purposes, without your knowledge or consent, where this is required or permitted by law.

12.              If you have provided us with your consent on the purpose set out in clause 10.7, we may use your personal data for the purposes of marketing our products and services and those of our partners and business associates (e.g. informing you of our latest activities, special offers, and promotions). In order for us to market products and services which are of special interest and relevance to you, we may analyze and rely on your overall interaction with us (such as but not limited to your participation in promotions or events and your interactions with us).


Disclosure or transfer of personal data

13.              We may disclose or share your personal data with our related parties or business partners in connection with the above purposes stipulated in clause 10. We may also disclose or share your personal data:


  13.1.      where such disclosure is required for performing obligations in the course of or in connection with our provision of goods and/or services as may be requested or directed by you;

  13.2.      with third parties in order to provide such third parties’ products and/or services as may be requested or directed by you;

  13.3.      with third parties who provide services to us (such as our service providers providing services such as hosting and maintenance services, data analytics, messaging, marketing, and other professional services (including accountants, lawyers, and auditors); and

  13.4.      to any of the following in connection with the above purposes stipulated in clause 10 and/or such other purpose as may be permitted under applicable laws:

   (i)             our related parties, and respective employees, agents, auditors, contractors, service providers, and professional advisers;

   (ii)            any liquidator, a provisional liquidator, an administrator, a receiver, and manager or judicial manager over us or any of our assets; and/or

   (iii)           any regulatory, supervisory, governmental or quasi-governmental or other authority, a court of law, tribunal or person, whether in Singapore or any other jurisdiction.

14.              The third parties set out above may either be situated in Singapore or other countries. You fully understand and unambiguously consent that we may transfer your personal data to any location outside of Singapore for the purposes set out above. We are committed to safeguarding your personal data when it is transferred across jurisdictions. We will ensure that your personal data receives an adequate level of protection regardless of the jurisdiction to which it is transferred.


Access to and correction of personal data

15.              You are responsible for ensuring that all personal data that you provide to us is true, accurate, and complete.

16.              You have the right to request access to your personal data held by us. You also have the right to request the correction of your personal data which is inaccurate.

17.              Any request for access or correction should be submitted to us in writing (see below for contact details). You may be required to submit certain forms or provide certain information for your request to be processed. Where permitted by law, we may charge you a fee to process your request.


Withdrawal of Consent

18.              Your personal data is provided to us voluntarily. You may withdraw your consent by providing us with your written request for withdrawal at any time (see below for contact details). In the event that you withdraw your consent to us in accordance with this clause, we will cease to collect, use and/or disclose your personal data within 30 days upon receiving your withdrawal request in writing. However, please note that if you withdraw your consent to any or all use of your personal data or do not consent to the collection of your personal data by us, we may not be able to provide or continue providing you with the services which you have requested.


Termination of Account

19.              If you use our Platform, you are understood to have consented to the terms and conditions set out on our Platform. This includes consenting to the terms of this Privacy Policy.

Click here to terminate your account.


Online Privacy Issues

20.              If you use our Platform, you are understood to have consented to the terms and conditions set out on our Platform. This includes consenting to the terms of this Privacy Policy.

21.              In general, you can visit our Platform without telling us who you are or revealing any personal data about yourself. However, there are times when we may need to collect personal data from you, for instance, if you register to receive our brochures, publications, attend an event, and/or participate in a competition.

22.              In general, on our Platform, IP addresses are logged to track a user’s session while the user remains anonymous. We may analyze this data for certain trends and statistics, such as which parts of our site users are visiting and how long they spend there. When we receive information about your session or about you, we may also use it for research or to improve our site and the services we offer you.



23.              Certain parts of our Platform use “cookies”, which are small files that may be placed on your hard disk for record-keeping purposes. A cookie helps us remember who you are. Cookies can make your subsequent visits to the web page simpler and faster. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. However, by not accepting cookies, some web pages may not display properly or you may not be permitted to access certain information. A server cannot find out a name or email address, or anything about a user’s computer, by using cookies.


Online Security

24.              We strive to ensure the security, integrity, and privacy of personal data submitted on the Platform. However, we do not guarantee that our Platform, systems, and applications are invulnerable to security breaches, nor do we make any warranty, guarantee, or representation that your use of our Platform, systems, or applications is safe and protected from viruses, worms, Trojan horses, and other vulnerabilities.

25.              You need to be aware of inherent risks associated with the transmission of information via the Internet. We cannot guarantee or warrant the security of any personal data you submit to our Platform, and we cannot be held responsible for any unauthorized or unintended access that is beyond our control. Sending such personal data to us electronically is entirely at your own risk. If you have concerns in this regard, we have other ways of obtaining and providing information such as through normal mail, telephone, and fax facilities.

26.              Our Platform may also be linked to websites operated by third parties. These links are meant for your convenience only. Links to third-party websites do not constitute sponsorship or endorsement or approval of these websites. Visitors to those websites should refer to the terms of use and privacy policies of those websites.


Retention of personal data

27.              We keep your personal data only for so long as we need the personal data to fulfill the purposes we collected it for and to satisfy our business and/or legal purposes, including audit, accounting, or reporting requirements.

28.              In some circumstances, we may anonymize your personal data so that it can no longer be associated with you, in which case we are entitled to retain and use such data without restriction.

29.              If you wish to delete your personal data (including personal data that you have submitted to be a member of and to use the JAPAN by Japan website), in order for your personal data to be removed from the system, you may request for us to do the deletion and removal by sending us an email at singapore@jnto.go.jp


Additional Information

30.              If you have any questions about this Privacy Policy, or if you have any feedback or wish to make any enquiry or request concerning your personal data, please contact our Data Protection Officer at the following:

                 ・ By Email: singapore@jnto.go.jp


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