Contact Us
JNTO OFFICE: United Kingdom
| JNTO Office | 1st floor, 125 Kensington High Street, London W8 5SF Monday – Friday ( 9:30 - 17:30 ) ***Not open to the public*** |
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| JNTO Travel Zone | the Ground Floor, Japan House, 101 - 111 Kensington High Street, London W8 5SA . Monday – Friday ( 11:00–12:30 & 14:00–17:30 ) |
Looking for information on travelling to Japan?
If you have any travel enquiries, please contact us via our enquiry form.
You are welcome to visit the JNTO Travel Zone at Japan House London to collect maps and brochures.
*For PDF/electronic maps and brochures, please visit here
At the JNTO Travel Zone (located conveniently inside Japan House), we offer travel consultations for your next trip to Japan. This service is drop in only, no reservation required. The consultations are conducted on a first come first served basis.
*Please click here to read more details including opening days and times before you visit.
*Please check the points of note below.
Points to note.
●We do not sell or provide booking services for any tickets including the Japan Rail Pass. Please consult tour operators and travel agencies for travel bookings.
●Unfortunately, JNTO is unable to provide specific information regarding the JR Group services.
For details on the JAPAN RAIL PASS, please visit the official website: JAPAN RAIL PASS
For information on Shinkansen and other JR-operated train services, please check the websites of the JR companies.
- Tokaido Sanyo Kyushu Shinkansen (smartEX): smartEX
- JR East: JR-EAST Train Reservation
- JR West: JR-WEST ONLINE TRAIN RESERVATION
●For travel inspiration, tips and other information:
・First-Time Visitor Info
・FAQ
・Checklist before travelling to Japan
●Visit Japan Web (immigration, custom)
●For VISA-related enquiries, please contact the Embassy of Japan in your residential area.
・Embassy of Japan in the UK
・Consulate General of Japan in Edinburgh
Information you provide may be used for analysing and enhancing our services after removing all privacy information.
*Our privacy policy: www.japan.travel/en/uk/privacy-policy/
Enquiries
*NOTICE: Please replace [at] with '@' when sending an email.
Media enquiries:
press_uk[at]jnto.go.jp
Trade enquiries:
trade_uk[at]jnto.go.jp
MICE enquiries:
Office closure dates for 2025
New Year's Day 1 January
Japanese Holiday 2 January
Japanese Holiday 3 January
Japanese Holiday 24 February
Japanese Holiday 20 March
Good Friday 18 April
Easter Monday 21 April
Early May bank holiday 5 May
Spring bank holiday 26 May
Japanese Holiday 21 July
Japanese Holiday 11 August
Summer bank holiday 25 August
Japanese Holiday 15 September
Japanese Holiday 13 October
Japanese Holiday 24 November
Christmas Day 25 December
Boxing Day 26 December
Japanese Holiday 29 December
Japanese Holiday 30 December
Japanese Holiday 31 December
