Coronavirus (COVID-19) advisory information

Last updated: February 19, 2020

Please do take precautionary protection measures like any other flu, such as wearing a mask if you have a cough and washing your hands.
Foreign nationals who have visited Hubei and Zhejiang Provinces within 14 days of arrival in Japan (effective from 0:00AM Feb 13 JST), or who have a Chinese passport issued by these provinces, will not be able to land in Japan except under special circumstances for the time being.

Medical expenses may be high in the event that you become sick or injured and require a visit to the hospital whilst in Japan so please do not forget to take out the necessary travel insurance.
For further information on hospitals and insurance, please visit the links below.

Twitter @JapanSafeTravel

JNTO official Twitter account @JapanSafeTravel provides useful information on weather warnings, advisories and latest news of transportation services in case of natural disasters.

Weibo/微博 @Japan SafeTravel

Weibo/微博 @Japan Safe Travel is also available in simplified Chinese providing travel advisories and latest updates.

Japan Visitor Hotline

Japan National Tourism Organization (JNTO) operates a visitor hotline 24 hours a day, 365 days a year. Call for tourist information or assistance in the case of accidents and emergencies including novel coronavirus(COVID-19). Support is available in English, Chinese, Korean and Japanese.

From Japan 050-3816-2787

From Overseas +81-50-3816-2787

Medical Needs and 24/7 Multilingual Support

Japan Tourism Agency's "Guide for when you are feeling ill " provides medical institutions information, search function, and guideline. The website is available in English, Chinese, and Korean.


The following two companies offer insurance that foreign visitors can apply after arriving in Japan. Both insurances introduce medical facilities, interpret between you and the doctor, and have cashless medical services. You can apply for insurance on their websites. For details, please check the following pages.
Sompo Japan Nipponkoa Insurance Inc.
Tokio Marine & Nichido Fire Insurance Co., Ltd.


NHK (Japan Broadcasting Corporation) is Japan's only public broadcaster. NHK WORLD-JAPAN is NHK's international service delivering the latest information about Japan through TV, radio and the Internet.
NHK World News

World Health Organization

You can find information and guidance from WHO regarding the current outbreak of novel coronavirus(COVID-19).
Novel coronavirus (2019-nCoV)

Navigation App

Download "Japan Official Travel App" for travel use.
Japan Official Travel App