The National Consumer Affairs Center of Japan has launched the Consumer Hotline for Tourists which offers telephone consultations for overseas visitors that experience consumer issues during their stay in Japan.
Feel free to call this hotline if you encounter consumer issues involving stores, restaurants, bars, transportation or lodging during your visit.
Note: This hotline is for consumer related issues only. It cannot provide tourist information or answer questions related to lost items, accidents, illness or injury.
Phone number
03-5449-0906
*Standard call rates apply
Operating hours
Monday – Friday: 10:00 am - 12:00 pm, 1:00 pm - 4:00 pm
(Closed weekends, national holidays and 29 December – 3 Janaury)
Available languages
English, Chinese, Korean, Thai, Vietnamese, French and Japanese
Examples
- A product you purchased was broken.
- You were charged an exorbitant amount at a restaurant or bar.
- You were charged high repair costs for a rental car.
- Your hotel room was not what you had reserved.
