COVID-19 Health & Safety Information
The Coronavirus travel restrictions page is updated regularly in line with the official information provided by the Government of Japan.
COVID-19: New Normal Travel in Japan is an information page built to help travellers plan a safe trip around Japan when the borders open again in the future.
See specific measures taken by Japanese organisations below.
Airlines & Airports
The ANA Care Promise set of health and safety initiatives has been awarded a 5-Star COVID-19 Safety Rating from SKYTRAX, the highest possible rating, and one that only a few airlines worldwide has achieved.
Haneda Airport’s webpage includes information on how to use airport facilities safely and measures to prevent the spread of infection, especially in regards to the 3 Cs: closed spaces, crowded spaces, close-contact settings.
Narita Airport has implemented nine key initiatives to prevent the spread of infection including the installation of transparent barriers, ensuring optimum air ventilation and stringent cleaning practices.
Japan has an expansive railway network that is owned and operated by many companies. Japan Railways (JR) is the most well-known thanks to the popular JR Pass and high-speed shinkansen (bullet trains). Its vast and elaborate network can be a bit daunting to navigate at first - it's actually operated by six separate companies: JR Hokkaido, JR East, JR Central, JR West, JR Shikoku, JR Kyushu.
In particular, please note the popular Tokaido-Sanyo Shinkansen (Tokyo to Hakata) is run by both JR Central and JR West – JR Central operates the section from Tokyo to Osaka, and JR West operates the section from Osaka and Hakata.
JR Hokkaido services the northern island of Hokkaido and also operates the section of the shinkansen route between Shin-Aomori Station on Honshu and Shin-Hakodate-Hokuto Station in southern Hokkaido. Download the ‘Major actions on preventing the spread of novel coronavirus’ PDF from their website for more information.
JR East services eastern Japan including the capital of Tokyo and the north-eastern region of Tohoku. It also operates the Hokuriku Shinkansen which stops at cities such as Nagano, Kanazawa and Niigata.
JR Central services central Japan and operates the Tokaido Shinkansen, a popular route that runs between Tokyo and Osaka travels through major cities such as Yokohama, Nagoya and Kyoto. The ‘COVID-19 Protective Measures’ PDF is available to download from their website.
JR West services western Japan, including well-known cities such as Nara, Osaka, Kyoto, Wakayama, Kobe and Hiroshima. It operates the Sanyo Shinkansen which runs from Shin-Osaka Station to Hakata Station in Fukuoka Prefecture on the southern island of Kyushu.
Tobu services the area of Tokyo and surrounds, providing connections to popular destinations such as Nikko, Asakusa, Tokyo Skytree and Kawagoe. Information on the latest measures to prevent the spread of infection is available to download from their website.
Kintetsu Railway services the areas of Osaka, Kyoto, Nara, Ise-shima (Mie Prefecture) and Nagoya. As part of a number of measures implemented to prevent the spread of infection, Kintestsu has sprayed the interior of its train carriages with an antiviral and antibacterial treatment.
JR-West Hotels have implemented new 'Clean & Safety' hygiene standards, and have received the coveted Trusted Cleanliness Badge, a certificate issued by Trust You, one of the top class platforms in the hotel industry. (JR-West Hotels brands include Hotel Granvia, Hotel Vischio by Granvia, Nara Hotel and Potel.)
Prince Hotels has developed the Prince Safety Commitment, a set of new protocols for hygiene and disinfection to be applied to all the hotels under their brands. These will enable Prince Hotels to provide guests with a safe and clean environment during their stay.
Palace Hotel Tokyo has achieved the GBAC STAR™ Facility Accreditation and has become Sharecare Health Security VERIFIED™ with Forbes Travel Guide. These accreditations show Palace Hotel Tokyo is committed to implementing best practices and operating as safely as possible.
Imperial Hotel Osaka has received GBAC STAR™ accreditation and is Sharecare Health Security VERIFIED™ with Forbes Travel Guide. These demonstrate the hotel meets international hygiene standards for infectious disease prevention measures and is committed to following best practices to ensure the safety and comfort of its guests.